The Paul Resorts and Hotels Network (also referred to herein as
“TPRH” or “Network”) is a set of related Internet sites for
hotel, resort and accommodation properties owned and operated by
The Paul Resorts and Hotels Pvt Ltd (“TPRH”, “we” or “us”). We
have the goal of creating an amazing vacation experience for
you, and as such are committed to your privacy. This privacy
policy describes what information we collect on our Network and
in the use of our Products and Services, how we use that
information, and what options we offer you to control your
personal information.
We will need to process your personal information in order to
offer you our Products and Services. By using the Network or
purchasing our Products or Services, you confirm that you have
read and understood this privacy policy (“Privacy Policy”)
including how and why we use your information and that your use
of the Network is subject to the applicable Terms of Service and
this Privacy Policy. If you do not want us to collect or process
your personal information as described herein, you have several
choices including limiting the information we collect on you, or
not using the Network, or our Products and Services.
Usage of our network is at your sole discretion and by
using the Network or purchasing our Products and Services, you
acknowledge that TPRH will use your information in India as well
as any other country where TPRH operates. This privacy policy
has been updated to comply with the EU’s General Data Protection
Regulation (GDPR) and this policy describes how we protect
personal information that is transferred outside of the EU.
Please be aware that the privacy laws and standards in certain
countries, including the rights of authorities to access your
personal information, may differ from those that apply in the
country in which you reside. We will transfer personal
information only to countries to which we are permitted by law
to transfer personal information and we will continue to ensure
that your personal information is appropriately safeguarded.
HOW WE COLLECT INFORMATION ON YOU
In the course of providing you access to the Network, as well as
Products and Services, TPRH collects and receives personal
information in a few ways. Often, you can choose what
information to provide, but sometimes we require personal
information from you to carry out certain activities such as
booking rooms. This section details the ways in which we collect
information from you and how that information is received.
Booking Reservation& Contact Forms
In order to book your stay at our properties, we require your
personal details. This requires a name associated with your
account, an email address at which we can contact you,
mobile number and additional information including a
contact address, a billing address, and your credit card
information to help confirm your booking. We may collect some of
the above personal details through contact forms on Network
websites in order to get in touch with you about packages or
other Products and Services.
Information Collected Automatically
TPRH receives and records information from your browser or
mobile device when you visit the Network such as your Internet
Protocol (IP) address or unique device identifier. Cookies and
data about which pages you visit on our Network allow us to
operate and optimize the Products and Services we provide to
you. This information is stored in secure logs and is collected
automatically. We may combine this browser information with
other information we collect about you. This information is used
to keep the Products and Services secure, analyze and understand
how our Products and Services are used, optimize such usage, and
provide advertising across the Network as well as certain
Products and Services to personalize your experience.
Location Information
When you use the TPRH Network, we collect location information
about you including your IP address, your location, browser
information, and how you came to the TPRH Network. This
information is collected for various purposes, including
advertising, analytics and to serve content as it relates to
certain Products or Services, as well as to provide you with
localized content, recommendations, and marketing. You may
revoke our permission to collect some of this data, including
your location and browser information through your Browser
Settings, but this may limit functionality in some cases. We
share this information with certain third-parties in order to
provide you with our Products and Services.
Information from Third Parties
We may share personal information with third parties who provide
services to TPRH, such as payment processors, email delivery
services, and advertising service providers. When TPRH shares
your personal information and other collected information with
third party service providers, we require that they use your
information only for the purpose of providing services to us and
that their terms are consistent with this privacy policy.
Advertising and Marketing Partners
When you interact with TPRH, we and authorized third parties
place cookies on you and your account activity as described in
more detail within our Cookies Policy. We use this information
to serve you certain advertising content. Similarly, we market
our Products and Services to you and communicate important
information and product opportunities to you. If you do not wish
to receive these marketing communications from us, you can tell
us and remove yourself from our marketing communications via the
unsubscribe and opt out options in our email communications and
your Browser Cookies Settings.
You may refer our cookie policy on our this or any of our
network website for more details
Analytics Information
TPRH uses data analytics to ensure site functionality and to
optimize our Product and Service offerings to you. We use web
browser and mobile analytics to allow us to understand Network
functionality. In doing so, we record information including, for
example how often you visit the Network, Network performance
data, errors and debugging information, and the type of activity
you engage in while on the Network or in your use of our
Products and Services. We may on occasion share this information
with third parties for research or product and services
optimization.
Billing Information
For Products and Services requiring payment, we collect a
billing name, phone number, and email address. We also collect a
billing address for invoicing purposes. If you elect to pay by
credit card, TPRH may engage a third party to securely process
your payment. All payment processing is done through a PCI DSS
compliant third party. If customers are paying by a credit card,
their card details are vaulted through a third party payment
gateway. TPRH will store an encrypted token along with the last
four digits of the credit card and the expiration month and year
of the card and will not store or retain any other billing
information about you.
WHAT INFORMATION WE COLLECT ON YOU
TPRH partners with third parties to enable advertisements on
their platforms. These partnerships provide third parties access
to the anonymous cookie information collected by us. In
providing this opportunity, TPRH and its third party partners
may collect and use your personal information to tailor your
advertising experience to suit your interests and skills.
Our advertising products and services require us to collect
certain personal and non-personal information on you, which
includes:
-
Data from advertising technologies like cookies, web beacons,
pixels, ad tags, and browser/device identifiers
-
Information you have provided to us directly including your
name, email address and phone number.
-
Usage analytics including your visits to the Network, browsing
and search history
-
Information from our advertising partners (e.g., device type
and location)
YOUR CHOICE AND CONTROL OF THE INFORMATION WE COLLECT ON YOU
Privacy is a guiding principle of for TPRH and we value your
privacy. To this end, we provide you with the ability to control
how your information is stored, and what information is
collected. You may change your browser settings and choose not
to share certain information by disallowing the creation of
cookies. Additionally, much of the data we collect is voluntary
and your choice entirely to provide us or not. Of course, should
you wish, you may also request the permanent deletion of your
data, in which case all personal information collected on you
will be removed from our servers and encrypted (except, in some
cases your IP address required for security purposes, site
maintenance, and spam protection).
We also provide you additional data control options, created by
the GDPR, but provided to the TPRH community regardless of
geographic location with respect to your information, including
data access and portability (including the right to obtain and
download a copy of the personal data you provided to TPRH), data
correction, data deletion (where TPRH will delete personal
information stored on you, which we are not required by
necessity to maintain), and the ability to have us stop
processing your personal data (with certain exceptions as may be
necessary). Please also be aware that in order to provide some
of these data choices to you, we may need to first verify your
identity. We will make reasonable efforts to verify your
identity, however if we are unable to do so, we reserve the
right to refuse such a request in keeping with data privacy and
information security principles. You may additionally control
the receipt of certain marketing and advertising communications
from TPRH. Some messages that we send are required, and related
to our legal obligations, or service related and mandatory.
Other messages, like marketing and advertising, are voluntary.
We provide you with the opportunity to opt out of direct
communications through unsubscribe options in our emails.
COOKIES
In order to provide the TPRH Network along with the Products and
Services described in this policy, we may place cookies on you
as well as partner with third parties including advertising
partners, who may use cookies or other similar technologies to
provide you with advertising based on your browsing activities
and interests. Please see our Cookies Policy for additional
information on how we use cookies and what third party cookies
we permit.
DATA PROCESSING DISCLOSURES
When you access the TPRH Network and use the Products and
Services we offer, we collect, display, store, share, transmit,
and process your information in the manner described in this
policy. In order to carry out these activities, TPRH may rely on
a number of legal bases in order to process your personal data,
including where:
-
necessary to perform the contractual obligations in our Terms
of Service and in order to provide the Products and Services
to you
- necessary for our legitimate interests
-
necessary to comply with a legal obligation or to defend legal
claims
-
necessary to protect the public interest or vital interest of
others
-
you have consented to the processing, which may be revoked at
any time
Where we process your information on the basis of legitimate
interests, we do so in order to:
Secure your Personal Data and Information
All records containing personal or financial information are
considered to be proprietary and are afforded confidential
treatment at all times. TPRH is committed to the safety and
security of your personal data and the information that you
share with us and with the public. We treat your personal safety
and safety from harassment as top organizational priorities. At
TPRH we consider it necessary to pursue these legitimate
interests in order to keep your information safe from spam,
harassment, intellectual property infringement, identity theft,
and the scraping and unlawful collection of your information.
Provide and Optimize Products and Services
We use your information to provide and improve our Products and
Services, for identification verification, to provide support,
for online and offline marketing including through third party
tools such as Google Analytics, and for general research and
analytics reporting. In doing so, we may learn which of our
Products and Services you are using most, what you’re interested
in, and to better enable you to use and access our Products and
Services. As a core part of our business, TPRH has a legitimate
interest in enabling and customizing your experience of our
Product and Services offerings.
Engage in Commercial Transactions
As part of providing our core Products and Services, TPRH may
charge you for the use of some Products and Services, or certain
features within these Products and Services. In order to process
your payment, and to secure your financial information, we may
facilitate the sharing of your information with third parties.
We share your information only with third parties who have met
strict security standards and consider the secure processing of
your financial information to be a strict and legitimate
business necessity.
Comply with Regulatory and Legal Obligations
TPRH has a legitimate interest in complying with certain legal
obligations and interests which, from time to time, may require
the disclosure of your personal information. TPRH will not
disclose your personal information to legal authorities except
where such disclosure is by lawful request, including to meet
legitimate national security or law enforcement demands
(including a subpoena, court order, or other lawful legal demand
by a legal authority with lawful jurisdiction). In some cases,
we may also release your personal information to defend our
legitimate legal interests. We consider our obligation to
protect the TPRH community from imminent physical harm to be
both a legitimate business interest as well as to be within the
public interest and may disclose your personal information if we
believe you or another individual may be in imminent danger of
harm to yourself or to another.
Marketing and Product Communications
From time to time, TPRH may communicate with you about
commercial and other Product and Services offerings. In doing
so, we provide you with an opportunity to opt-out of such
messages at any time you choose via your email or browser
settings. TPRH will not sell your personal information to
enhance our marketing opportunities or profitability, and as we
are committed to preventing spam, our direct marketing efforts
are limited in scope and frequency. We engage in such activities
as a legitimate business interest in order to promote key
Products and Service offerings and provide you with every
opportunity to unsubscribe from such communications or to
further limit their scope and frequency. In short, while we want
to communicate some key commercial communications with you and
have determined it to be a legitimate interest for us to be able
to do so, you have the final say in whether or not you would
like to receive such commercial communications from us.
Core Business Operations
TPRH may engage with third parties in business transactions
including the buying and selling of assets, the auditing of our
business practices and financials, and to engage in business
development opportunities. These core activities may involve the
processing and/or disclosure of some limited personal
information which may be necessary and within our legitimate
interests to develop the TPRH brand and business. If we transfer
any personal information in pursuing such a business
transaction, we will always ensure that strict confidentiality
measures are in place to protect your privacy interests.
DATA TRANSFERS
TPRH is a global brand and as such, you may access the TPRH
Network from most anywhere in the world and are subject to the
local laws of your jurisdiction. By accessing the TPRH Network
and engaging with our Products and Services, you acknowledge
that your personal data may be collected and transferred from
your local jurisdiction to the United States or India.
OUR ONGOING COMMITMENT TO DATA SECURITY
Security is important to us and we know it is important to you.
TPRH follows generally accepted standards to protect your
personal information when processing, transferring, and storing
your personal information including Transport Layer Security
(“TLS”), by restricting your personal data when we do not need
to access it and by keeping your personal data only as necessary
to perform our legitimate business interests.
DIRECT MARKETING OPT-OUT
You may opt-out of receiving TPRH email marketing materials by
using the unsubscribe link in these communications.
PRIVACY POLICY AMENDMENTS
We may amend or update this policy from time to time, and will
notify you of any material changes to this policy. Previous
versions of this privacy policy are available upon request.
CONTACT US
General Contact Information Head of Public Relations,
[email protected]
